Terms and Conditions
Chicago Primal, LLC d/b/a Kettlebell Transformation
Last updated: 09/16/2026
Please read these terms carefully
These Terms and Conditions (the "Terms") govern your access to and use of kettlebelltransformation.co and any other website, application, or online resource that links to these Terms (each, a "Website"), and your purchase and use of any product, program, coaching service, or digital content we offer (together, the "Services"). The Website and Services are owned and operated by Chicago Primal, LLC d/b/a Kettlebell Transformation ("Chicago Primal," "Kettlebell Transformation," "we," "us," or "our").
By accessing or using the Website, submitting a form, placing an order, or using any Service, you agree to these Terms. If you do not agree, do not use the Website or the Services.
These Terms contain a mandatory arbitration provision and a class action waiver in Section 17. By agreeing to these Terms you waive your right to a trial by jury and your right to participate in a class or representative action, unless you opt out as described in Section 17.9. Please read that section carefully.
These Terms, together with our Privacy Policy, our Do-Not-Call Policy, our DMCA Policy, and our Disclosures page, form a binding agreement between you and Chicago Primal. If you purchase a coaching program, the written client agreement you sign at enrollment also applies, and where it conflicts with these Terms, the client agreement controls.
1. Eligibility
The Website and Services are intended for individuals who are at least eighteen (18) years old, or the age of majority in their state or country of residence, whichever is greater. By using the Website or purchasing any Service, you represent that you meet this requirement and have the legal capacity to enter into a binding contract.
The Services are not directed to children, and we do not knowingly collect information from anyone under 13.
2. Health, Safety, and Assumption of Risk
Kettlebell Transformation does not provide medical advice, diagnosis, or treatment. Our coaches are fitness professionals. They are not physicians, physical therapists, dietitians, or licensed medical providers. Nothing in our programs, materials, coaching communications, or on this Website is medical advice or a substitute for care from a licensed provider.
Consult a qualified physician before beginning any exercise or nutrition program, particularly if you have or suspect an injury, a chronic or cardiovascular condition, or any physical limitation, or if you take prescription medication.
Resistance training carries an inherent risk of injury, including serious injury. By participating, you acknowledge and voluntarily assume that risk. You agree to exercise within your own limits, to follow instructions, and to stop and seek medical attention if you experience pain, dizziness, shortness of breath, or any other concerning symptom.
You are responsible for providing accurate and complete information about your health, injury history, and limitations, and for updating us when that information changes. We rely on what you tell us.
3. Your Account
You may be required to create an account to access the Services. You agree to provide accurate and truthful information, not to impersonate anyone, and to keep your login credentials confidential. You are responsible for all activity under your account and may not transfer, sell, or share access with anyone else. Notify us immediately at [email protected] if you believe your account has been compromised.
4. Orders, Pricing, and Payment
Prices are stated in U.S. dollars and are subject to change without notice. We take reasonable steps to ensure that prices and product descriptions are accurate, but we do not warrant that descriptions are complete, current, or error-free. If a product is listed at an incorrect price, we may contact you for instructions or cancel the order and issue a full refund.
Payment must be received before an order is accepted. An order confirmation is not acceptance of your order. We may request additional information, and we may limit, decline, or cancel any order at our discretion, including limiting sales by person, geography, or jurisdiction.
All items and program slots are subject to availability. If we cannot fulfill an order, we will notify you and, at your option, substitute or cancel and refund that order in full.
To modify or cancel a pending order, contact us immediately at [email protected]. We cannot guarantee that we can amend an order after it is placed.
5. Subscriptions, Recurring Payments, and Cancellation
5.1 Authorization
Some Services are billed on a recurring basis or in scheduled installments. By enrolling, you authorize us and our payment processor to charge your payment method on the schedule and in the amounts disclosed at checkout and in your client agreement, plus any applicable tax, until the plan completes or you cancel.
We store transaction records, including the last four digits and expiration date of the card used, along with the payment schedule.
5.2 Price changes
We will give you email notice before any change to the price of a recurring Service. Changes take effect on the first billing date at least thirty (30) days after notice. If you do not agree to a price change, you may cancel as described below.
5.3 How to cancel
You may cancel future billing at any time by emailing [email protected] from the email address on your account, or by using any cancellation link or control we make available in your account.
To avoid being charged for the next cycle, we ask that you send your cancellation request at least ten (10) days before your next billing date. If we receive your request fewer than ten (10) days before the next billing date, that next payment may still process, and your cancellation will take effect at the end of that cycle.
We may ask you to complete a short exit survey. Completing the survey is not required and your cancellation is effective without it.
5.4 Effect of cancellation
Cancellation ends future billing. It does not entitle you to a refund of amounts already paid except as provided in Section 6 or in your client agreement. You remain responsible for any amounts already due. Access to program materials ends at the close of the period you have paid for, unless your client agreement says otherwise.
5.5 Nonpayment
If a payment fails or an account goes unpaid in whole or in part, we may suspend or terminate access with or without notice. Suspension or termination does not excuse any outstanding balance. If we refer an account for collection, you are responsible for reasonable collection costs, including attorneys' fees, as provided in Section 16.
6. Refunds and Guarantees
Our coaching programs are delivered digitally and begin immediately on enrollment. Except as set out below or in your client agreement, payments are earned on enrollment and are non-refundable, and we do not issue partial or prorated refunds for a cycle already begun.
Any results guarantee, money-back guarantee, or similar commitment is set out in the written client agreement you sign at enrollment, and that agreement controls. Guarantee terms, the client obligations that condition them, the measurement standards, and the remedy available are all defined there. Nothing on this Website, in our advertising, on a sales call, or in any other communication modifies, expands, replaces, or adds to the guarantee terms in your signed agreement. If anything you have been told appears to conflict with your agreement, ask us in writing before you enroll.
Physical products are governed by Section 7.
Nothing in this Section limits any refund right you may have that cannot be waived under applicable law.
7. Physical Products and Shipping
Some programs include physical items such as equipment or measurement devices. What is included, whether it is yours to keep, and what happens to it if you cancel are described at checkout and in your client agreement.
Unless stated otherwise, shipping and handling fees may be added to your order. We will use commercially reasonable efforts to fulfill orders within a reasonable time after receiving complete and verified order information, including an accurate shipping address and phone number. Any delivery date we give is a good-faith estimate and may change. If your order will be materially delayed, we will contact you, and you may cancel for a full refund of that item.
Risk of loss and title to physical items pass to you on our delivery to the carrier. We are not liable for loss, damage, cost, or delay caused by any carrier or delivery service we do not control.
8. License and Intellectual Property
The Website and all content on it — including text, video, audio, images, programming, course materials, design elements, logos, and trademarks — are owned by Chicago Primal or its licensors and are protected by United States and international intellectual property law.
Subject to your compliance with these Terms, we grant you a revocable, limited, non-exclusive, non-transferable, non-sublicensable license to access the Website and to use the Services and materials you have purchased for your own personal, non-commercial use only.
You may not copy, reproduce, distribute, republish, upload, post, transmit, sell, license, publicly display, create derivative works from, or commercially exploit any of our content, and you may not share your access with any other person. You may not remove or alter any copyright, trademark, or attribution notice.
Coaching methodology, programming, and instruction delivered to you are provided for your own training. You may not use them to train, coach, or instruct others commercially, or to build or benchmark a competing offering.
9. Acceptable Use
You agree not to use the Website or Services to:
Violate any law, or infringe anyone's intellectual property, privacy, or publicity rights
Hack, attack, disrupt, or interfere with the security or operation of the Website
Scrape, crawl, screen-grab, or otherwise systematically copy content
Introduce viruses or other malicious code
Frame or mirror the Website
Gather information to build or benchmark a competing product or service
Post or transmit content that is unlawful, obscene, defamatory, harassing, threatening, hateful, discriminatory, or graphically violent
Impersonate any person or misrepresent your affiliation with anyone
Send spam or unsolicited commercial messages of any kind
Upload Social Security numbers, government ID numbers, payment card numbers, passwords, security credentials, bank account numbers, or other sensitive personal or financial information
We may investigate any suspected violation and may suspend or terminate access at our discretion.
10. Your Content, Testimonials, and Progress Media
You may submit content to us — including workout videos, progress photographs, measurements, check-ins, messages, reviews, and testimonials. You retain ownership of your content.
Coaching use. Content you submit for coaching purposes is used to deliver your program. We handle progress photographs, body measurements, health information, and check-in content as described in our Privacy Policy, and we do not publish it without your permission.
Marketing use requires separate permission. We will not publish your name, image, likeness, voice, photographs, video, or written testimonial in marketing without obtaining your consent through a signed release or documented written authorization. You may withdraw that consent for future use at any time by contacting us; withdrawal does not affect use that has already occurred.
License for content you do publish. If you post a public review, comment, or other content on our Website or platforms, or provide content to us for marketing under a release, you grant Chicago Primal a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, adapt, publish, distribute, and display that content in connection with our business, consistent with the scope of any release you signed.
Your warranty. You represent that you own or control the rights to any content you submit, that it is accurate, and that its use by us will not violate these Terms or injure any person. You agree to indemnify us for claims arising from content you supply.
Editing and removal. We may, but are not obligated to, review, edit for length or grammar, decline to use, or remove any content. We are not responsible for content posted by users.
11. Individual Results Vary
Every person is different. Individual results depend on factors unique to you, including your starting point, genetics, training and injury history, effort, consistency, adherence to programming and nutrition, and circumstances outside our control.
TESTIMONIALS, REVIEWS, CASE STUDIES, BEFORE-AND-AFTER PHOTOGRAPHS, AND PERFORMANCE MILESTONES REFLECT THE INDIVIDUAL EXPERIENCE OF THE PERSON WHO PROVIDED THEM. THEY ARE NOT TYPICAL RESULTS AND ARE NOT A REPRESENTATION, PROMISE, OR GUARANTEE THAT YOU WILL ACHIEVE THE SAME OR SIMILAR OUTCOMES.
12. Calls, Text Messages, and Email
12.1 Service and transactional communications
When you purchase from us or submit a request, you provide your contact information so we can deliver what you asked for. We may contact you by email, telephone, or text message about your order, account, program, scheduling, and support. These communications are necessary to provide the Services you requested.
12.2 Marketing communications
We send marketing calls and text messages only to people who have given prior express written consent to receive them. Consent to receive marketing calls or text messages is never a condition of purchasing any product or service. Where we have that consent, calls and messages may be automated, may use an automatic telephone dialing system, and may use a prerecorded or artificial voice, including an AI-generated voice.
12.3 Message frequency and rates
Program name: Kettlebell Transformation. Message frequency varies. Message and data rates may apply. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.
12.4 Opting out
You may withdraw consent and ask us to stop contacting you at any time, by any reasonable method. Reply STOP to any text message, tell any representative during a call, or email [email protected]. See our Do-Not-Call Policy for full details.
12.5 We do not sell your contact data
We do not sell, rent, lease, or transfer your telephone number, email address, or consent status to any third party for that party's own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third party other than the vendors that transmit messages on our behalf.
12.6 No waiver of statutory rights
Nothing in these Terms waives, limits, or releases any right you may have under the Telephone Consumer Protection Act, the CAN-SPAM Act, or any analogous state law.
13. Privacy
Your submission of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We may update the Privacy Policy from time to time as described there.
14. Disclaimer of Warranties
EXCEPT WHERE PROHIBITED BY LAW, THE WEBSITE, THE SERVICES, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT THEY WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; THAT STORED DATA WILL BE ACCURATE OR RELIABLE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this Section may not apply to you.
15. Limitation of Liability
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT WILL CHICAGO PRIMAL OR ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, COACHES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THESE TERMS, THE WEBSITE, OR THE SERVICES, ON ANY THEORY OF LIABILITY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT WHERE PROHIBITED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS, THE WEBSITE, OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this Section may not apply to you. Nothing in this Section limits liability that cannot be limited under applicable law.
16. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Chicago Primal and its officers, members, managers, employees, contractors, coaches, agents, affiliates, and suppliers from any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to: (a) your use or misuse of the Website or Services; (b) content you submit or transmit; (c) your breach of these Terms or of any representation or warranty you make in them; or (d) your violation of any law or third-party right.
17. Dispute Resolution, Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CASE.
17.1 Informal resolution first
Before filing any claim, you agree to contact us at [email protected] and describe the dispute, and to attempt in good faith to resolve it informally for at least sixty (60) days. We agree to do the same before filing any claim against you. This step is a condition precedent to arbitration.
17.2 Agreement to arbitrate
If the dispute is not resolved informally, you and Chicago Primal agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Website, the Services, any product or program, any communication we send you, or your relationship with us — including claims that arose before you agreed to these Terms and claims that arise after your relationship with us ends — will be resolved by final and binding individual arbitration, and not in court.
17.3 Exceptions
Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Cook County, Illinois to protect intellectual property rights or to address unauthorized access to the Services.
17.4 Rules and forum
Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the demand is filed. The rules are available at adr.org or by calling 1-800-778-7879. A single neutral arbitrator will be selected under those rules. The arbitration will be conducted in English.
Unless the parties agree otherwise, the arbitration will be held in Cook County, Illinois, or, at your election, in the county where you live, by telephone or videoconference, or on written submissions.
17.5 Arbitrator's authority
The arbitrator has exclusive authority to resolve all disputes about the interpretation, scope, applicability, enforceability, and formation of these Terms and of this arbitration provision, including whether a dispute is arbitrable and whether this provision may be enforced by or against a non-signatory. The arbitrator may award any individual relief a court could award, including statutory damages, injunctive relief, and declaratory relief, and must follow these Terms and the substantive law of the State of Illinois, without regard to its conflict of laws rules.
17.6 Class action waiver
YOU AND CHICAGO PRIMAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
If this class action waiver is held unenforceable as to a particular claim, then this entire arbitration provision is void as to that claim only, and that claim will proceed in court under Section 18.
17.7 Fees
Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. Each party otherwise bears its own costs, including attorneys' fees, experts, and witnesses, except where an applicable statute or the arbitrator's award provides otherwise.
17.8 Confidentiality and finality
The arbitrator will issue a written decision. The award is final and binding, subject only to review under the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and judgment on the award may be entered in any court of competent jurisdiction.
17.9 Your right to opt out of arbitration
You may opt out of this arbitration provision. To do so, send written notice within thirty (30) days of the date you first accepted these Terms to:
Chicago Primal, LLC Attn: Arbitration Opt-Out 3044 Harrison St Evanston, IL 60201
or by email to [email protected] with the subject line "Arbitration Opt-Out." Your notice must include your name, address, email address, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms or your relationship with us.
17.10 Survival and governing statute
This Section survives termination of your account or relationship with us, and any assignment, transfer, or bankruptcy. It is governed by and enforceable under the Federal Arbitration Act. If any part of this Section other than the class action waiver is held unenforceable, the remainder stays in effect.
18. Governing Law and Venue
These Terms and any dispute arising from them or from your use of the Website or Services are governed by the laws of the State of Illinois, without regard to its conflict of laws rules.
To the extent any claim is found not subject to arbitration, you and Chicago Primal agree that it will be brought exclusively in the state or federal courts located in Cook County, Illinois, and each party consents to the personal jurisdiction and venue of those courts.
19. Copyright Complaints
We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act. Our DMCA Policy, including how to submit a notice or counter notification and the contact details of our designated agent, is incorporated into these Terms by reference.
20. Third-Party Links and Content
The Website may link to or reference third-party websites, products, or services that we do not control. We do not endorse them, do not verify their content, and are not responsible for their accuracy, availability, or practices. Third-party terms and privacy policies govern your use of those services. Third-party names, logos, and marks belong to their owners, and our reference to them does not imply affiliation or endorsement.
21. Termination
These Terms take effect when you first access the Website, submit a form, click a button such as "Complete Order," "Submit," "Buy Now," or "I Agree," begin using the Services, or provide payment information, whichever happens first.
We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or any law. You may stop using the Services at any time; cancellation of a paid Service is governed by Section 5.
Sections 2, 6, 8, 10, 11, 14, 15, 16, 17, 18, and 22 through 28 survive termination, along with any payment obligation you have incurred.
22. Electronic Communications and Signature
All communications through the Website or by email are electronic communications. You agree that we may communicate with you electronically and that electronic notices, disclosures, and agreements have the same legal effect as if they were in writing and signed. Clicking a button, checking a box, or submitting a form constitutes your electronic signature.
23. Changes to These Terms
We may update these Terms from time to time by posting a revised version with a new "Last updated" date. Material changes will be effective no earlier than thirty (30) days after posting, and we will make reasonable efforts to notify you. Changes to Section 17 will not apply to any dispute of which we had actual notice before the change. Your continued use of the Website or Services after changes take effect constitutes acceptance.
24. Force Majeure
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including acts of nature, labor disputes, utility or internet failures, epidemics, government action, or supplier failures.
25. Assignment
We may assign these Terms, in whole or in part, at any time without notice. You may not assign your rights or obligations without our written consent.
26. No Waiver
Our failure or delay in enforcing any provision of these Terms is not a waiver of that provision or of any other. A waiver is effective only if in writing and signed by us.
27. Severability
If any provision of these Terms is held invalid or unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions will stay in full force and effect. Section 17.6 is governed by Section 17.6 rather than by this Section.
28. Entire Agreement
These Terms, together with the Privacy Policy, Do-Not-Call Policy, DMCA Policy, and Disclosures page — and, if you have enrolled in a coaching program, your signed client agreement — constitute the entire agreement between you and Chicago Primal and supersede all prior or contemporaneous agreements, representations, and communications, whether oral or written. Where the client agreement conflicts with these Terms, the client agreement controls.
29. Contact Us
Chicago Primal, LLC d/b/a Kettlebell Transformation 3044 Harrison St Evanston, IL 60201
General and support, Opt-out and do-not-call requests, Copyright notices: [email protected]
© 2026 Chicago Primal, LLC. All rights reserved.