DO-NOT-CALL POLICY
Chicago Primal, LLC d/b/a Kettlebell Transformation Effective date: 09/01/2026
1. Purpose and commitment
Chicago Primal, LLC ("Chicago Primal," "Kettlebell Transformation," "we," "us," or "our") respects your right to control the calls and text messages you receive. We maintain this written policy to comply with the Telephone Consumer Protection Act, 47 U.S.C. § 227, the FCC's implementing rules at 47 C.F.R. § 64.1200, the FTC's Telemarketing Sales Rule at 16 C.F.R. Part 310, and applicable state telemarketing laws.
A copy of this policy is available on request at no cost. Email [email protected] or write to Chicago Primal, LLC, 3044 Harrison St, Evanston, IL 60201.
2. Our internal do-not-call list
We maintain a company-specific do-not-call list. Any person who asks not to receive calls or text messages from us is added to that list and is suppressed across every phone number, short code, messaging platform, and dialing system we use.
A do-not-call request is honored for at least five (5) years from the date the request is made, and in practice we retain suppression records indefinitely unless the person later gives us new express consent.
3. How to make a do-not-call request
You may ask us to stop calling or texting you by any reasonable means. We do not require any particular word, format, or channel. Methods that will always work include:
Replying STOP, UNSUBSCRIBE, END, QUIT, CANCEL, or REVOKE to any text message from us
Replying to any text message with any other reasonable indication that you want the messages to stop
Telling any Kettlebell Transformation representative during a phone call
Emailing [email protected]
Writing to Chicago Primal, LLC, 3044 Harrison St, Evanston, IL 60201
Using any unsubscribe or preference link in an email from us
You do not need to provide a reason. You do not need to identify which list or campaign you are on.
4. How quickly we honor requests
Revocation of consent to calls or texts: honored within ten (10) business days of receipt, and in nearly all cases immediately and automatically.
Do-not-call list requests: recorded and honored within a reasonable time not to exceed thirty (30) days.
A request to stop receiving one type of message from us is treated as a request to stop all marketing calls and text messages from Chicago Primal and Kettlebell Transformation, unless you clearly tell us you want to keep receiving a specific type. We may still send you transactional or service messages strictly necessary to deliver a product or service you have purchased, and you may ask us to stop those as well.
5. National Do Not Call Registry
We subscribe to and scrub against the National Do Not Call Registry maintained by the Federal Trade Commission, and against applicable state do-not-call registries. We retain records of the date and version of each registry download used to scrub a calling list.
6. Calling and messaging hours
We do not place telemarketing calls or send marketing text messages before 8:00 a.m. or after 9:00 p.m. in the recipient's local time zone. Our messaging platforms are configured to determine local time from the recipient's area code or stated location and to hold messages outside that window.
7. Caller identification
On every outbound call we identify:
The name of the individual caller
Chicago Primal, LLC d/b/a Kettlebell Transformation as the entity on whose behalf the call is made
A telephone number or address at which we can be reached
We do not block or falsify caller ID. Every text message campaign identifies Kettlebell Transformation in the message body.
8. Affiliates and third parties
A do-not-call request made to us applies to Chicago Primal, LLC and to all divisions and affiliates operating under the Kettlebell Transformation name.
We do not sell, rent, lease, or otherwise transfer your telephone number or your consent status to any third party for that party's own marketing purposes. We share phone numbers only with service providers who transmit messages on our behalf and who are contractually bound to use them only for that purpose.
9. Consent records
For every phone number in our systems we maintain a record of:
How and when the number was provided to us
The exact consent language displayed at the time, and the version of that language
The date, time, IP address, and page URL of the submission where available
Any subsequent revocation, including its date, channel, and wording
We retain these records for at least five (5) years.
10. Training
Every employee and contractor who places calls, sends text messages, or builds messaging automations on our behalf is trained on this policy before being given access to any dialing or messaging system, and at least annually thereafter. Training covers consent requirements, honoring revocation, calling hours, caller identification, and the prohibition on marketing content in transactional messages. We maintain records of who was trained and when.
11. Platform and vendor obligations
Every messaging platform we use is configured to recognize opt-out language, apply suppression across all sending numbers, and log every inbound message. We review suppression logs monthly for missed revocations and remediate any that are found.
12. Responsible person
This policy is owned by Sean Griffin, Co-Founder, reachable at [email protected]. This policy is reviewed at least annually and whenever our messaging practices or applicable law change.
13. Complaints
If you believe we have contacted you in error or failed to honor a request, contact [email protected]. We will investigate, respond, and take corrective action.